We at Max Bupa health insurance are very keen to hear about the aspects of your Policy that you believe can be improved. If something does not go well and as expected or promised, here are some simple ways to ensure that your concerns are dealt with as quickly and effectively as possible.
Download the Max Bupa Grievance Redressal Policy.
Step 1:
Our helpline is always the first number to call if you have any comments or feedback. Please call us on Toll Free number 1800-3010-3333 . Alternatively write to us at
Customer Services Unit
Max Bupa Health Insurance Company Limited
D-1, 2nd Floor, Salcon Ras Vilas, District Centre, Saket, New Delhi-110 017.
Step 2:
If the resolution has not met your expectation , kindly write to
Mr.Amit Bhatia
Senior Manager – Customer Services
Click here
Step 3:
If we have not been able to resolve the issue and you wish to make a further suggestion or a complaint, please write to:
Ms. Anjana Agrawal
Head – Customer Services & Operations
Click here
Step 4:
If after having followed Steps 1, 2 and 3 , in the rare case that we have not been able to resolve your concern, you can address the same independently to the Insurance Ombudsman Office.
Click here(pdf,size:15KB) to find the contact details of the Insurance Ombudsman Office nearest to you .