We at Max Bupa are very keen to hear about the aspects of your Policy that you believe
can be improved. If something does not go as well and as expected or promised, here
are some simple ways to ensure that your concerns are dealt with quickly and
effectively.
Step 1:
Our helpline is always the first number to call if you have any comments or feedback.
Please call us on Toll Free number 1800-3010-3333 . Alternatively write to us at
Email: customercare@maxbupa.com
OR
Visit us at any of our Branch offices
OR
Write to us at:
Customer Services Unit
Max Bupa Health Insurance Company Limited
D-1, 2nd Floor, Salcon Ras Vilas, District Centre, Saket, New Delhi-110 017.
Step 2:
If the resolution has not met your expectation , kindly write to
Gargi Sahu
Chief Manager – Customer Services
Click here
Step 3:
If we have not been able to resolve the issue and you wish to make a further suggestion
or a complaint, please write to:
Saurabh Tripathi
Head – Customer Services
Click here
Step 4:
If after having followed Steps 1, 2 and 3 , in the rare case that we have not been
able to resolve your concern, you can address the same independently to the Insurance
Ombudsman Office.
Click here to find the contact details of the Insurance
Ombudsman Office nearest to you .
Grievance Redressal Policy