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We at Max Bupa are very keen to hear about the aspects of your Policy that you believe
can be improved. If something does not go as well and as expected or promised, here
are some simple ways to ensure that your concerns are dealt with quickly and
Our helpline is always the first number to call if you have any comments or feedback.
Please call us on Toll Free number 1800-3010-3333 . Alternatively write to us at
Visit us at any of our Branch offices
Write to us at:
Customer Services Unit
Max Bupa Health Insurance Company Limited
D-1, 2nd Floor, Salcon Ras Vilas, District Centre, Saket, New Delhi-110 017.
If the resolution has not met your expectation , kindly write to
Chief Manager – Customer Services
If we have not been able to resolve the issue and you wish to make a further suggestion
or a complaint, please write to:
Head – Customer Services
If after having followed Steps 1, 2 and 3 , in the rare case that we have not been
able to resolve your concern, you can address the same independently to the Insurance
Click here to find the contact details of the Insurance
Ombudsman Office nearest to you .
Grievance Redressal Policy
We appreciate your feedback. Please fill in your details in the form given below.
Online chat is available from Monday to Saturday - 10:00 AM to 06:00 PM