Customer Service

Claim Process

Select and approach insurance / corporate / TPA helpdesk of our network hospital [recommended atleast 72 hours before treatment]*

For identification purposes, use Passport, Voters' Card, PAN Card or Driver's Licence along with your Max Bupa Health Card or Policy Number.

Network hospital would check your identity for validation and submit pre-authorization form to us

We provide our decision to the hospital within 4 hours, when no further document is required.

We may assign a relationship manager to make the hospitalization simple for you

Get admitted for treatment and sign all documents, forms and invoices on discharge

We make payments to the hospital for pre-approved treatment and as per policy terms and conditions