We at Max Bupa are very keen to hear about the aspects of your Policy that you believe can be improved. If something does not go as well and as expected or promised, here are some simple ways to ensure that your concerns are dealt with quickly and effectively.

Step 1:
Our helpline is always the first number to call if you have any comments or feedback. Please call us on Toll Free number 1800-3010-3333 . Alternatively write to us at


Senior citizens may write to us at the following id:


Visit us at any of our Branch offices


Write to us at:
Customer Services Unit
Max Bupa Health Insurance Company Limited
B-1/I-2, Mohan Cooperative Industrial Estate,Mathura Road, New Delhi-110044.

Step 2:
If the resolution has not met your expectation , kindly write to

Gargi Sahu
General Manager – Customer Services

Click here

Step 3:
If we have not been able to resolve the issue and you wish to make a further suggestion or a complaint, please write to:

Saurabh Tripathi
Head – Customer Services

Click here

Step 4:
If after having followed Steps 1, 2 and 3 , in the rare case that we have not been able to resolve your concern, you can address the same independently to the Insurance Ombudsman Office.

Click here to find the contact details of the Insurance Ombudsman Office nearest to you .

Grievance Redressal Policy

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