We at Max Bupa are very keen to hear about
the aspects of your Policy that you believe can be improved. If something does not
go as well and as expected or promised, here are some simple ways to ensure that
your concerns are dealt with quickly and effectively.
Our helpline is always the first number to call if you have any comments or feedback.
Please call us on Customer helpline: 1860-3010-3333 and Toll Free number 1800-3010-3333 . Alternatively write to us at
Senior citizens may write to us at the following id: firstname.lastname@example.org
Visit us at any of our Branch offices
Write to us at:
Customer Services Unit
Max Bupa Health Insurance Company Limited
B-1/I-2, Mohan Cooperative Industrial Estate,Mathura Road, New Delhi-110044.
If the resolution has not met your expectation , kindly write to
Assistant Manager – Customer Services
If we have not been able to resolve the issue and you wish to make a further suggestion
or a complaint, please write to:
General Manager – Customer Services
If after having followed Steps 1, 2 and 3 , in the rare case that we have not been
able to resolve your concern, you can address the same independently to the Insurance
Click here to find the contact details of the Insurance
Ombudsman Office nearest to you .
Grievance Redressal Policy
Policy on Protection of Policyholders’ Interests