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We at Max Bupa are very keen to hear about the aspects of your Policy that you believe can be improved. If something does not go well and as expected or promised, here are some simple ways to ensure that your concerns are dealt with as quickly and effectively as possible. Know more
The scanning/Printing dimensions should be as follows:
At Max Bupa, we provide the best services to make claiming as simple and straightforward as it possibly can be. Just follow the simple steps given on the link to claim: Know more
To make a claim against your policy.
Fill and send the claim form with all the original bills at our below mentioned address:
Max Bupa Health Insurance Company Limited,
B-1/I-2, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044
Fax: 1800-3070-3333 Download
To view your claim status, please log on to the customer section. Know more
For Changing address, Please login
If you have never login through Email id; please provide policy detail and create
Get admitted to any one of our network hospitals. For a list of our network hospitals visit www.maxbupa.com
Use your Max Bupa Health Card or share your Policy number and Passport / PAN card / voter’s ID for identification purposes
The Network Hospital will check your identity for validation and submit the pre-authorisation request form to us
We will review and provide our confirmation to the Network Hospital by fax and E-mail and also send a text message and an E-mail confirming the same to you. We will respond to your request within 30 Minutes
We will settle the claim (as per policy terms & conditions) with the hospital after completion of all formalities
In case of hospitalization notify us within 48 hours of your admission in our network or non network hospital. After getting admitted pay directly to the hospital.
On discharge, please ensure you collect all relevant documents, invoices, medical reports and discharge certificate from the Hospital in originals.
Send these documents and the completely filled and signed claim form to us along with your valid ID proof and age proof. The claim form is available on our website www.maxbupa.com and in your policy document as well.
We review your claim request and accordingly will approve, query or reject the same (as per policy terms & conditions).
We will settle the claim (as per policy terms & conditions) and reimburse the approved amount.
Note: Cashless Facility is only available at hospitals in our cashless network. In case of Planned Hospitalization contact your service provider two days prior to admission. In case of Emergency Hospitalization contact your service provider within 24 hours of hospitalization. In the event of a claim, please call our 24x7 Customer helpline number: 1860-3010-3333 or email us at firstname.lastname@example.org. Please send the relevant documents to : Max Bupa Health Insurance Company Limited, B-1/I-2, Mohan Cooperative Industrial Estate Mathura Road, New Delhi-110044
International treatment assistance:
Customer helpline number: 1860-3010-3333
Emergency Medical Evacuation : +45 7923 2403
Please Note: Before choosing a hospital, refer to the list of unrecognized hospitals. We will be unable to pay claims-both cashless and reimbursement, for treatment opted for at these hospitals.