Claim Process


Get admitted to any one of our network hospitals. For a list of our network hospitals visit

Step 1

Use your Max Bupa Health Card or share your Policy number and Passport / PAN card / voter’s ID for identification purposes

Step 2

The Network Hospital will check your identity for validation and submit the pre-authorisation request form to us

Step 3

We will review and provide our confirmation to the Network Hospital by fax and E-mail and also send a text message and an E-mail confirming the same to you. We will respond to your request within 30 Minutes

Step 4

We will settle the claim (as per policy terms & conditions) with the hospital after completion of all formalities

Step 5

Note: Cashless Facility is only available at hospitals in our cashless network. In case of Planned Hospitalization contact your service provider two days prior to admission. In case of Emergency Hospitalization contact your service provider within 24 hours of hospitalization. In the event of a claim, please call our 24x7 Customer helpline number: 1860-500-8888 or email us at Please send the relevant documents to : Max Bupa Health Insurance Company Limited, B-1/I-2, Mohan Cooperative Industrial Estate Mathura Road, New Delhi-110044

International treatment assistance:
Customer helpline number: 1860-500-8888

Emergency Medical Evacuation : +45 7923 2403

Please Note: Before choosing a hospital, refer to the list of unrecognized hospitals. We will be unable to pay claims-both cashless and reimbursement, for treatment opted for at these hospitals.


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