Policyholder-service-turn-around-time

 

Service Delivery Timelines For Policy Holders

Policyholder Service Turn Around Time Maximum SLA(Calendar Days)
General
Processing of proposal and communication of decisions including requirements/issuance of policy and/or cancellations 15 days
Obtaining copy of the proposal form post acceptance of proposal 30 days
Post policy issuance service requests concerning mistakes/refund of proposal deposit and also non-claim related service requests 10 days
Proposal refund in case of cancellation 15 days
Request for policy cancellation within freelook period 15 days
Health Insurance Claims - Reimbursement
From the date of receipt of last necessary document (no investigation) 30 days
From the date of receipt of last necessary document (with investigation) 45 days
Grievances​
Acknowledge a grievance 3 days
Resolve a grievance 15 days
 
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