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Max Bupa Health Insurance Company Limited,
B-1/I-2, Mohan Cooperative Industrial Estate
Mathura Road, New Delhi-110044
Fax: 1800-3070-3333 Download
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1860-3010-3333 | 011-66326666
Bupa wins the ‘IT Leadership Award’ at the Asia Insurance Technology Awards
· Recognized for effective implementation of business process
automation platform significantly reducing service turn-around time
· Third recognition in a year for technology expertise
Delhi, November 24, 2014: Max Bupa Health Insurance has been conferred
with the ‘IT Leadership Award’ at the
Asia Insurance Technology Awards 2014. The company has received this coveted
recognition for the effective implementation of its business process automation
platform that has significantly reduced customer service turn-around time and
operating costs. The awards were presented at the third edition of Asia
Insurance CIO Technology Summit held in Singapore last week. This is Max Bupa’s
third recognition in the year for its technology prowess and excellence.
Offering exceptional customer service by rapidly adapting to the
evolving consumer needs has been Max Bupa’s focus since the time of inception. The
company is committed to providing a seamless and personalized customer
experience through advanced technological implementation of smart and hassle
Max Bupa has made significant investment in its technology
capabilities, including in-house development and support teams to ensure
agility and responsiveness for changing business needs. These solutions enhance
customer experience through improved interactions and reduced customer response
Manasije Mishra, CEO, Max Bupa, said, “As committed health
partners to our customers, it is our constant endeavour to offer them best in
class health insurance products coupled with an exceptional customer service.
We are committed to investing in technologies and solutions that enable a
seamless customer experience. It is an honour to be recognised for our
technological proficiency at such a coveted platform."
Chandra, Director - Customer Service, Operations, Technology & Chief
Quality Officer at Max Bupa added, “At Max Bupa, we keep pace with the
technological advancements by making continuous investments to ensure
competitive advantage. Successful implementation of the business automation
platform has significantly helped us improve agility
while addressing customer needs, at the same time also helping us cut down
operation costs. The award is a testimony for our commitment to customers and
serving them well.”
Insurance Technology Awards recognize excellence and innovation in the use of
technology within the insurance industry in the Asia Pacific Region. The awards were presented by research and consulting
firm, Celent and Asia Insurance Review, a premier and comprehensive magazine
addressing the information needs of insurance practitioners in Asia.
this year, Max Bupa was also conferred with the Model Insurer Asia of the Year
2014 by the analyst firm Celent for usage of advanced technology in insurance.
Max Bupa was also recognised for its ‘Technology Maturity’ by India Insurance
Awards 2014 for focused utilization of technology to deliver the best in class
service to its customers.
About Max Bupa Health Insurance
Max Bupa Health Insurance is a, 74:26, joint venture
between Max India Limited, a multi-business corporate with expertise in life
insurance and health care and Bupa Global, a leading international healthcare
provider with 65 years of healthcare knowledge. Max Bupa brings together a
combination of BupaGlobal’s health insurance expertise and customer service
expertise with Max India’s understanding and experience of the Indian health
and insurance sectors. Max Bupa offers quality health insurance services
through a dedicated team of over 1300 people and its network of 25 offices
across 16 cities - Delhi, Mumbai, Hyderabad, Chennai, Bangalore, Pune,
Ludhiana, Chandigarh, Jaipur, Surat, Kochi, Kolkata, Patna, Goa, Jodhpur,
Ludhiana and Gurgaon. Max Bupa offers individual and family oriented health
insurance policies for Indians across all age groups.
Strong Network of 3500 hospitals
Max Bupa Health Insurance has a direct working
relationship with a network of over 3500 top quality hospitals and
healthcare providers and at the same time the company plans to extend its
network of hospitals to other parts of the country. Max Bupa services customers
directly without third party involvement. For more details about the company
and a list of all our network hospitals please visit www.maxbupa.com.