Max Bupa and Karur Vysya Bank ink bancassurance alliance to offer innovative digital health insurance products
Partnership to help fulfill health insurance needs of 7 million bank customers spread across 790 branches in 19 states and 3 union territories in India
· Max Bupa’s innovative, digitally-enabled smart solutions like ‘AnyTimeHealth’ machines to make the health insurance buying simpler and easily accessible for Karur Vysya Bank customers
· Karur Vysya Bank customers to benefit from Max Bupa’s comprehensive and customized health insurance plans that cover critical illnesses and hospitalization upto INR 20 lakhs
Chennai, 13 June 2018: Max Bupa, a specialist health insurer today announced a Corporate Agency partnership with Karur Vysya Bank (KVB) – a leading private sector bank in the region. Max Bupa will offer bespoke, segment-led propositions tailored to the needs of the bank’s customers. Max Bupa has designed a simplified and seamless buying journey for Karur Vysya Bank customers by deploying its latest technology innovations, namely, Max Bupa AnyTimeHealth (ATH) and SARAL.
Max Bupa’s AnyTimeHealth machines are a first of its kind innovation in the industry that will enable Karur Vysya Bank customers to take a free health test and purchase a health insurance policy in just 180 seconds. Max Bupa’s AnyTimeHealth is a completely automated, technology-based model with a simple interface that offers a comprehensive awareness-to-purchase journey, overcoming the procrastination hurdle experienced by many Indians. The bank customers will be able to perform non-intrusive health assessment covering Body Mass Index, Blood Pressure, Body Type & Fat %, Muscle %, Bone Mass, Body Temperature, Hydration level and Blood Oxygen %; and buy a policy instantly. In the first phase, 20 ATH machines will be installed at partner banks’ branches, across multiple cities.
The 5 simple step journey that Max Bupa ATH will provide to the bank’s customers is as follows:
1. Registration using email ID and phone number
2. Non-intrusive health assessment
3. Automated health insurance policy recommendation based on details entered and test output
4. Instant payment
5. Instant policy issuance
Max Bupa’s SARAL application – created exclusively for its bank partners – will also play a crucial role in driving insurance penetration. The application, integrated with the bank’s financial systems, will allow Karur Vysya Bank to offer its customers instant policy issuance. Both Karur Vysya Bank and Max Bupa believe that technology led customer centric innovations like ATH and SARAL will help simplify health insurance buying and catalyze and significantly propel health insurance penetration in the region.
Max Bupa will provide comprehensive and customisable product variants, with sum insured upto INR 20 lakh, to the 7 million customers of the bank. The offerings will include Max Bupa’s range of indemnity as well as fixed benefit plans including the recently launched Max Bupa GoActive health insurance plan that has been designed to give customers 360 degree coverage for their daily health needs including inpatient hospitalization and on-the-go access to OPD, diagnostics, personalized health coaching, 2nd medical opinion, behavioral counseling and much more. The other products being offered include Heartbeat, Health Companion and Health Assurance.
Speaking about the Corporate Agency arrangement with Max Bupa, P R Seshadri, MD & CEO, Karur Vysya Bank said, “Karur Vysya Bank (KVB) believes in keeping it simple and cost effective when it comes to delivering banking products and services to its customers. Max Bupa’s unique Any Time Health Machine, an intelligent kiosk that will screen the health status of our clients, give an automated health assessment and issue customized health insurance options instantaneously closely matches the KVB philosophy. With technology playing a key factor in the issuance of the health policies, the core banking system of KVB will seamlessly integrate with the application of Max Bupa to ensure that the entire process from screening to issue of policy is completed in a matter of minutes. With pan India partnership with Max Bupa, we expect our customers even in semi-urban and rural areas, where we have significant presence, to access low-cost, suitably customized health insurance policies through our branches.”
Ashish Mehrotra, MD & CEO, Max Bupa said, “Health insurance has become a necessity in India with the sharp increase in the incidence of lifestyle and critical diseases but the overall penetration is still quite low with only about 15 per cent of the Indian population covered under any kind of health insurance. We need to pull out all stops to ensure that every Indian – whether residing in the urban centres or the remote villages – has access to it. Technology will drive the next wave of health insurance penetration in India and our solutions like Max Bupa AnyTimeHealth machines will help ensure the right health plan reaches every Indian. We are certain that the combined synergies of Karur Vysya Bank and Max Bupa and our joint focus on delivering smart digital solutions will help us fulfil the health insurance needs of the bank’s 7 million customers across India. We are aiming for 35-40% year on year growth in the market and expect to double our customer base in the Southern market through strategic bank partnerships.”
Both partners share strong synergies in terms of long standing customer trust and expertise in building technology led products. A compelling customer centric product proposition, combined with a strong market reputation and thrust on deploying best in class technological solutions, made Max Bupa the right partner to provide holistic health solutions to KVB’s diverse customer segments.
Max Bupa, India’s leading standalone health insurance player has been present in Tamil Nadu since its inception in 2010 and has a network of 15,000 active agents in India out of which 3000 are concentrated in South. The company also has a direct working relationship with 4400 top quality hospitals in India, including partnership with 1400 healthcare providers in the Southern region.
About Karur Vysya Bank
The Karur Vysya Bank Limited, popularly known as KVB, was set up in 1916 by two great visionaries and illustrious sons of Karur, the Late Shri M A Venkatarama Chettiar and the Late Shri Athi Krishna Chettiar to provide financial assistance to traders and small agriculturists in and around Karur, a textile town in Tamil Nadu. The bank is professionally managed and guided by the Board of Directors drawn from different fields with vision, experience, knowledge and business acumen.
The bank presently has a pan India branch network of 790 with as many as 1800 ATMs and 530 cash deposit machines. The bank has leveraged technology to deliver value based services to the clients and consistent updation of the tech process is the key to the bank’s success. The bank is currently working on providing a digital solution that will provide sanctions for it retail and commercial loans in less than half an hour.
About Max Bupa Health Insurance
Max Bupa a 51:49 joint venture brings together a combination of Bupa’s health insurance and customer service expertise with Max India’s understanding and experience of the Indian health and insurance sectors. Max Bupa offers quality health insurance services through a dedicated team of over 2000 people and its network of 29 offices across 19 cities - Delhi, Mumbai, Hyderabad, Chennai, Bangalore, Pune, Ludhiana, Chandigarh, Jaipur, Surat, Kochi, Kolkata, Patna, Goa, Gurugram, Lucknow, Vadodara, Thane and Jodhpur. Max Bupa offers individual and family oriented health insurance policies for Indians across all age groups. Over the last 8 years, Max Bupa has introduced many innovative offerings that cater to the evolving health needs of various customer segments. For more details about the company and a list of all our network hospitals please visit www.maxbupa.com.
About Max India Limited
Max India, the holding company of Max Bupa Health Insurance and Antara Senior Living and Max Healthcare, is focused on health and allied businesses. These businesses have well-entrenched positions in their respective categories, and are recognized for their outstanding service standards. The Company owns a 51% stake in Max Bupa Health Insurance and a 100% stake in Antara Senior Living. Max India is listed on both the Bombay Stock Exchange as well as the National Stock Exchange.
Bupa's purpose is helping people live longer, healthier, happier lives. With no shareholders, our customers are our absolute focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. We have 16.5m health insurance customers, provide healthcare for 10.6m people in our clinics and hospitals, and look after over 22,000 aged care residents. We employ around 80,000 people, principally in Australia, the UK, Spain, Hong Kong, Chile, Brazil, Poland, New Zealand, Saudi Arabia, India and the USA. Health insurance is around 70% of our business. In a number of countries we also run clinics, dental centres, hospitals and care homes and villages.