Privacy Policy


Max Bupa maintains this website for your personal information, education and communication. You may download material displayed on the website for non-commercial & personal use only, provided that you retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the website for public or commercial purposes, including the text, images, audio, and video without Max Bupa's written permission. Your access and use of the website is also subject to the terms and conditions mentioned on the website and all applicable laws. The materials displayed on the website may contain inaccuracies and typographical errors. Max Bupa does not warrant the accuracy or completeness of the materials, advice, opinion, statement or other information displayed or distributed through the website and reserves the right to correct any errors or omissions in any portion of the website without any notice.



Max Bupa Health Insurance Company Limited (hereinafter referred to as “Max Bupa) is committed to protecting your privacy and information of confidential nature which may become known to it while you visit and/or use this website.

Max Bupa collects personal information in accordance with the applicable laws and is committed to take all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage or destruction of the data and information. All medical information will be kept confidential and may only be disclosed to those involved with your treatment or care, or organization, which may be responsible for meeting your treatment expenses, or their agents. The information may be shared with an external organization if the same is necessary to enable Max Bupa to provide you services or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable insurance norms or pursuant to the terms​ and conditions applicable to such information as agreed to with Max Bupa. Needless to add, confidentiality norms as applicable shall be adhered. Max Bupa does not check, edit or reveal it to any third parties except where it believes in good faith, such action is necessary to comply with the applicable legal and regulatory processes or to protect its own rights and interests. Max Bupa also reserves the right to perform statistical analyses on the data and information without indentifying any individual to understand user behavior and characteristics and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. Max Bupa will provide only aggregated data from these analyses to third parties.

Max Bupa may use "cookies" (Cookies are small data files that a website stores on your computer.) for storing visitor preferences, profiling visitors and tracking visitor behavior on this website. By visiting this website you acknowledge, accept and expressly authorize Max Bupa for the placement of cookies on your computer.

Safeguards to Customers Personal and/or sensitive Information* :

We assure you that Max Bupa has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business.


Authorization for Use of Personal and/or Sensitive Information:

You consent to and authorize Max Bupa, and /or any of its authorized representatives to seek or obtain any personal information from you in respect of its rendered services, such as medical information from any hospital/medical practitioner that you or any person proposed to be insured has attended or may attend in future concerning any disease or illness or injury.

You further consent to and authorize Max Bupa to use and disclose any personal information collected or available with it (whether contained in this proposal form or otherwise obtained) to its underwriting personnel, claims investigation companies/agencies/service providers and insurance/reinsurance companies as is necessary and required for the purpose of processing of this proposal form, providing subsequent services in relation to the policy and processing of claims under the policy.

Max Bupa assures you that Max Bupa or any person on its behalf holding your sensitive personal data or information shall not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law

At any time while availing the services or otherwise, You also have an option to withdraw this consent given such withdrawal of the consent shall be sent in writing to us. In such a case where you are withdrawing the consent, we reserve rights of not providing any further services for which the said information was sought.

However, you have an option to review the information you have provided and ensure that any personal information or sensitive personal data or information if found to be inaccurate or deficient may be corrected or amended as feasible. Wherein, we shall not be responsible for the authenticity of the personal.

* The Sensitive personal data or information should mean as defined under the IT rules 2011


Links to third party sites

The Sites may contain links to other web sites (“Linked Sites”). The Linked Sites are not under the control of Max Bupa and is not responsible for the contents of any Linked Site. Max Bupa is not responsible for web casting or any other form of transmission received from any Linked Site. You should be aware that your use of these third-party websites may be subject to separate terms and conditions, information collection practices, and other provisions. Max Bupa does not endorse, nor is it responsible for, any of the products, services, or content offered in any third-party sites. Before using any third-party services, it shall be your sole responsibility to conduct whatever investigation you deem necessary and appropriate.


Liability Disclaimer

All efforts have been made to provide the most comprehensive and accurate information on the Sites. The information and materials have been made available keeping user’s interest in mind. The information and materials are however, subject to change without prior notice. Max Bupa does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for any errors or omissions or delays in updating this information and materials. Neither Max nor any of its affiliates, directors, employees, agents or representatives, shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, the damages for loss of use, data or profits arising out of or in any way connected with the use or performance of the Sites, with the delay or inability to use the Sites or related services, the provision of or failure to provide services or for any information, software, products, services and related graphics obtained through the Sites or otherwise arising out of the use of the Sites, whether based on contract, tort, negligence, strict liability or otherwise, even if Max Bupa has been advised of the possibility of damages. The User must understand and accept that Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. If you are dissatisfied with any part or portion of the Sites or with any of the terms of use, your sole and exclusive remedy is to discontinue using the Sites.


Termination/ Access restriction

Max Bupa reserves the right, in its sole discretion, to terminate your access to any or all Sites and the related services or any part or portion thereof, at any time, without notice.

Copyright and Trademark Notices

Max Bupa Health Insurance Company Limited (IRDAI Registration Number 145, Category:Health), ‘Max’, ‘Max Logo’, ‘Bupa’ and ‘HEARTBEAT’ logo are registered trademarks of their respective owners and are being used by Max Bupa Health Insurance Company Limited under license.

User of the website should assume that everything they see or read on the website (including but not limited to directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, service marks and the like) is copyrighted/ protected by intellectual property laws unless otherwise noted and may not be used except as provided in these Terms and Conditions, or in the text on the website, without the prior written permission of Max Bupa. Max Bupa neither warrants nor represents that your use of materials displayed on the website will not infringe patent, copyright or any intellectual property rights or any other rights of third parties not owned by or affiliated with Max Bupa

The Sites and information/contents therein should not be reproduced or redistributed or passed on directly or indirectly in any form to any other person or published, copied, in whole or in part, for any purpose, without prior written permission from Max Bupa. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. All contents of the Sites are copyrights of and protected in favour of Max Bupa.

Max Bupa processes pre-auth requests within 30 minutes for all active policies, subject to receiving all documents and information(s) up to Max Bupa’s satisfaction. The above commitment does not include pre-authorization settlement at the time of discharge or system outage. For more details on terms and conditions, exclusions and waiting period, please read sales brochure before concluding a sale.

Tax benefits are subject to changes in tax laws. Maximum deduction under section 80D is Rs. 100000. The highest tax slab for an individual is (base rate 30% + 37% SC = 41.1% + 4% cess = 42.744%) Rs. 100000 x 42.744% = Rs 42744. Tax saving can vary basis individual’s income and policy coverage. Please consult your tax advisor for more details.

If you have any questions or queries, please send us an e-mail at the following address:



Users of the website hereby undertake that as a prospective policyholder they have read and understood the entire text, features, disclosures, terms and conditions of the policy / policies as desired to be purchased by them, while applying for insurance on-line and they hereby agree that they have understood the terms and conditions contained herein.


For detailed Terms and Conditions please refer link


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